If for any reason you are unhappy with the item(s) you have ordered; if the size is incorrect; or if the item(s) is/are not how you imagined it/they would be, you can return the goods within 14 days in line with your statutory rights. To help us improve our customer service, please always fill in the enclosed returns form and be sure to include it in the parcel.
Wherever possible, please return goods in the original packaging, to ensure the items are delivered safely and without damage .
Please send all returns to:
Lena Hoschek GmbH – Online Shop
Längenfeldgasse 27 / 6A – Stiege B
Please do not hesitate to contact us with any questions, problems, suggestions or, of course, positive feedback. You can reach us by telephone or e-mail, Monday to Thursday from 9:00 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 4:00 p.m. Tel. +43 50 309 400 or email@example.com .
Should you exercise your right of withdrawal and return items to LENA HOSCHEK, we shall cover the costs of the return within Austria and Germany, provided you use the returns form and label provided by GLS. All costs for returning outside Austria and Germany are paid by the customer. Sometimes customs or import duties may be charged. Lena Hoschek is not reliable for these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.
To prevent parcels from going missing, we expressly ask that you always send returns by registered mail with insurance and tracking number!
Each item is carefully checked upon packing to ensure it is sent in pristine order. We guarantee that you will never receive goods that are damaged, soiled or similar. Consequently, careful handling of the goods is a prerequisite for their return.
Please understand that we are unable to accept returns of items of clothing that are soiled, have been worn (more than simply trying on), washed or dry-cleaned.
You are liable for any damage to items of clothing caused by incorrect handling or fitting.